They ran some line tests, and there is nothing wrong at the exchange. Funnily enough, we then had internet, but it soon disappeared, so back on the phone. It's now been escalated, but due to it being so busy, Wednesday is the earliest to book an engineer.
However, this morning, I've got internet again, although it's still not functioning properly, it's better than the no connection we've had for three days.
While I can, here's the adult version of the balaclava. Thanks to Gina for suggesting bikers as a target audience, I shall definitely be using that line!
Hopefully, we'll be back on track soon, but if you don't see me, you know why